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PLEASE NOTE:
Closed June 11th to 21st

Stickmaking materials
and Accessories
FOR DIY STICKMAKERS.
(Finished sticks further down).

Adhesives
Alpine Spikes
Aluminium crook
Animal head Blanks
Antler
Ash shanks
Badger blank
Bending jig
Bird head blanks
Blackthorn shanks
Brass collars
Brass ferrules
Buffalo horn
Carving blanks
Carving glove
Carving tools
Carving wood
Chestnut shanks
Cock pheasant blank
Collars
Combination spikes
Compass
Cow horns
Crook blank (alum)
Crook blank (horn)
Crook blank (wood)
DIY Kits
DIY Materials
Dog blanks
Duck blanks
Embedding resin
Engraved collars
Epoxy resin
Epoxy putty
Eyes
Ferrules
Fish blanks
Fox blanks
Glass eyes
Glue
Grouse blanks
Hazel shanks
Heron blanks
Hen pheas't blanks
Hiking stick blank
Horns
Horn spacers
Horn Polishing kit
Horse blanks
Kevlar glove
Kits
Knife
Leather lace
Lyre blank (horn)
Lyre blank (wood)
Magnetic Ferrules
Partridge blank
Pins
Plastic Sheet
Polishing Kit
Rams horns
Resin
Roe buck antlers
Rubber ferrules
Salmon blank
Screw joints
Shanks
Shrink tube
Spacers
Stag horn
Steel-tip ferrules
Stick press
Studding
Swan blank
Threaded rod
Thumbstick blanks
Trout blanks
Wading staff kit
Walker blank
Woodcock blanks
Wrist loop straps
PLEASE NOTE:
Closed June 11th to 21st

FINISHED
Sticks & Crooks
normally made
to order.

These are Not normally
available outside
EUROPE -
email for details!

Animal sticks
Antler thumbsticks
Antler walkingsticks
Badger stick
Beating sticks
Bird head sticks
Buffalo horn crooks
Buffalo horn thumbsticks
Carved sticks
Cat head sticks
Cock pheasant stick
Cowhorn marketstick
Derby sticks
DIY Kits
DIY Materials
DIY Stickmaking
Dog sticks
Duck sticks
Eagle sticks
Engraved collars
Fish sticks
Fox head stick
Gen purpose
Goose sticks
Grouse stick
Handcarved
Hen pheasant stick
Hiking stick
Horn crooks
Horn Handled
Horn sticks
Knob sticks
Lyre thumb stick
Nanny McPhee stick
Partridge stick
Rams horn sticks
Regency stick
Salmon stick
Sticks containing photos
Swan stick
Staffs
Thumbsticks (horn)
Thumbsticks (wood)
Trout stick
Wading convert kit
Wading Staffs
Wading Sticks
WALKING STICKS
Wolf stick
Woodcock stick

Miscellaneous

PLEASE NOTE:
Closed June 11th to 21st

Books
Gift Vouchers
Cane History
Stickmaking class
Straightening sticks
Why use a Stick?

 

The Stick Man

Frequently Asked Questions

 Please read these as they might just save us both a lot of wasted time!

Some questions are quite common so I've tried to answer them here.

How do I place an order?

Each web site page contains "Add to Cart" buttons that allow you to add one or more items to our Shopping Cart. When you do this, the item will appear on your shopping cart order form. Follow the onscreen instructions to either continue shopping or go to the checkout. You can use the cart to calculate the total cost including postage, packing and handling (without any obligation). You can edit the amounts of items or delete them from your cart before finally ordering. You can choose to pay by Visa/Mastercard or select the cash or cheque option.

Can't I just send you an email or order by phone?

We don't normally accept orders by email, firstly because not all emails reach their intended destinations and secondly it takes much longer for us to type out and add up items, quantities and prices this way (the online ordering system does it all for us). We obviously can't take credit/debit card details by email as they are simply not secure - anyone can hack into them!

If there's a real reason why you can't order online yourself then there will be a minimum £10 charge for us to do the ordering for you. If you really have to you can try and order by phone but please remember that we don't have secretarial staff and so have to stop work to take phone calls. Giving card details on the phone is far from safe - far less safe than ordering on a secure website, in fact! There are often people in the shop who could be listening to the conversation and could see the card details being written down or hear them being repeated back to the customer. I was recently the victim of card fraud myself and have never used the particular card online!
Ordering by phone or post prevents you taking advantage of any online prices and special offers - so it will probably cost you more! If we're busy with customers in the shop or have machinery running we might not answer the phone anyway!
We reserve the right to add a £10 administrative charge for phone orders since it takes up valuable work time!

How do I delete an item from the cart?

Simply change its quantity to zero and click the "Recalculate" button. To change the quantity, click on the number or 'swipe' the cursor across it. It should then be highlighted and then just put in the number you want.

How do I leave special instructions or specifications?

As soon as you add any item to the "shopping cart" you are taken to your Order Form. This shows what you have ordered along with the price. There is a box marked "Type any Technical instructions/requests here" where you can leave requests for specific requirements. It is better to use this than send an Email about it because the order form is printed out with the instructions on it - the Email is separate and may not get passed on with the order or may not even arrive!

What if I want something below your minimum charge?

If you send me UK Postage stamps or cash to the value of the order PLUS our minimum p+p (£6.25 UK) I will post you the item(s). Please enclose a note with your order and address - you wouldn't believe that some people forget - but they do!

What if I want something not listed on your website?

It's probably something I can't make or can't obtain. I'm no longer taking on unusual commissions as they take up far too much time - if it's not on my web pages (or very similar to something you've seen here) then it's unlikely that I can make/get it for you, sorry.

What if I change my mind about ordering?

We will not receive your order unless you complete your address and payment details. You can simply abandon your shopping cart. We have no way of seeing its contents, ever. If you return to the website within a few minutes your order is often still held there for you - in case you were accidentally disconnected - but if you return much later all record of it will have been deleted.

If you complete the ordering system and then feel you don't want to continue with it use the "Cancel my order" email form on the website. Please note that if we have started to process your order but not dispatched it there may still be a cancellation fee - so if you change your mind please tell us immediately!

I sent you an email a few days ago but have not had a reply - why not?

I probably tried to reply but unfortunately you may have given an incorrect e mail address or your spam filter or ISPs spam filter may have blocked it. Please e mail me again as I probably did not receive the original - I never deliberately ignore e mails (unless they are stupid or abusive!). Take a look at the Index page as well - just in case there's a holiday message at the top. If there is then I probably can't reply until I get back!

Why do you use an email address that doesn't accept replies?

It might be a benefit to a few customers who can't be bothered to use the email form (a standard contact method for businesses) but it leads to massive problems if I give out an email address!
Over the years I have had several email addresses "hijacked" and used by spammers as their "from" addresses - leading to lots of irate customers and strangers alike who think that I am sending the spam! If my business email address gets "blacklisted" then I have to change it because it becomes unusable.
Also, giving everyone an email address to use seems to make them think we are best mates and they send me stuff like jokes, holiday photos, pictures of their new grandchild etc etc. One lady in the USA added me to her church list and started sending me details of the forthcoming services, who would be preaching etc. She took offence when I pointed out that I was 6,000 miles away and unlikely to be attending in the near future! She sent me a nasty reply which I wouldn't have expected from a church lady!

I still give an email address to people who really need one - like when sending a photo of a dog they want me to carve - but even then it leads to trouble and the people who appear to be most trustworthy are always the ones who let me down! There's not a month goes by without me having to ask someone to stop sending me unsolicited items - or they have their email accounts hacked and the spammers use all the addresses saved in their inboxes or address books.
I think you can tell that this is a bit of a sore point !

Can you post to ...?

We can post almost anywhere except certain countries where credit card fraud is known to be a big problem (such as African countries, Russia, China, India and others.
Some countries - notably Australia and New Zealand - strictly prohibit the import of wood products that have bark on them. Most countries prohibit the import of "animal parts" so I can not send raw horns to such destinations.
Sticks can not be sent outside of Europe due to insurance and Customs restrictions. Please also refer to our Postage page.

Do you accept credit/debit cards, UK cheques, cash, UK postal orders?

Yes. Please refer to our Terms.

What's the price in Dollars/Euros? Click on the link below to

Convert British Pounds to your own currency

When paying by card the price you pay to us is converted by the bank into your own currency, so we get paid in Pounds and you get billed in Dollars (or whatever you use). The conversion rate is whatever the bank applies on the day of the transaction - we have no control over it and certainly cannot make any profit on the conversion!

How much will the postage be to my address?

Simply add the item(s) you want to the shopping cart. Select the destination for shipping then click "recalculate". The cost of shipping will be calculated for you without any obligation to buy. In some cases (particularly destinations outside the UK) the calculation may not be quite accurate, in which case we will let you know the correct cost (if it's higher than you were quoted) after you place your order. You can then decide to accept the cost or cancel your order. If the true cost is significantly lower than that calculated we will normally just use the lower rate without contacting you for approval! The minimum cost to ship small items is £5 per order. The minimum cost to post a stick is £12. These prices include postage, packing materials and our time to pack your order and drive to the Post Office or have it collected by courier. If you think it's dear, work out the cost of coming to Helmsley to collect it :-). If you still think you've been overcharged, ask me politely and I will consider your individual case. Demanding a refund or being abusive will get you nowhere!

I asked for my package to be left behing the gate but I had a card through the door saying I had to phone the delivery company! Why didn't they leave it?

Please do not ask us to "leave in shed" or similar as we are unable to do this - it cancels any guarantees and makes claiming for loss impossible! You can tell your own postman/lady where to leave items or leave your own note at the delivery address instructing someone to leave a package somewhere without a signature - but we can't!

Do you charge VAT ?

Yes - at the current UK rate of 20%. Items shipped outside the EU are not subject to VAT and we can take this off before charging your card. However - there is a small admin fee of £15 (or 7.5% on large orders) that we charge for doing the paperwork for this.
We are unable to sell sticks VAT free to disabled customers (we tried!), sorry.

VAT IS charged on delivery - it's a legal requirement so please don't try to tell me I'm wrong to do it! If you don't believe me then check with HMRC before complaining to me please. Delivery is classed the same as any other "service" for VAT purposes.

How do I know that my credit card details are safe?

Firstly, your details are taken by a secure server and it's a LOT safer than faxing your details. Also, your card details NEVER get sent by email. They are safely encrypted on the server so it's actually far safer than giving me details over the telephone - anyone can hack into a normal phone line if they know how to!

Secondly, I'm not going to run off with your card details or deliberately overcharge you. I live in a small town where just about everybody knows me.

How long do I have to wait for an order of materials?

Most items on the D.I.Y. pages are always in stock or can be made in a few days. If they are likely to be out of stock for more than a few days I try to indicate it on the particular page. If you order something and it doesn't arrive within two weeks PLEASE CONTACT US. December is always a bad month for postage but we can at least tell you if something has been dispatched (if you ask us to).

How long do I have to wait for a stick order?

The animal head sticks take the longest time. It takes up to three weeks to make each stick but at present I have lots of back orders which will take months to clear and it would be unfair to allow anyone to "jump the queue". If you really need a present in a hurry I might have an alternative in stock or can send you a "Gift Certificate" that you can give to your friend which tells them their stick is being specially handmade and will be sent as soon as it's ready.

Standard sticks (such as wooden walkers, hikers and thumb sticks - not animal/bird heads or horn sticks) are often in stock. You may have to wait a few weeks if we have to make them but quite often I can post them next day. If you choose to have a screw-joint fitted in the middle of your stick we will normally have to make a complete stick, since not every stick is of suitable diameter. Similarly, engraved collars take time to have the engraving done and are usually fitted when the stick is being made. In the run up to Christmas the demand obviously increases and it is unlikely that we can make anything for you without at least four weeks notice. If a stick is in stock - you can have it posted next day. It might be wise for you to email before you order to check on availability (please don't ask me to list everything in stock!) if you need something in a rush or you can place the order first and email immediately afterwards to check - before we have chance to process your order. Where possible we try to indicate what is in stock but if we only have one or two left they may be gone before I get chance to change the website. IF YOU NEED A STICK BY A CERTAIN DATE YOU MUST TELL US so we can let you know if we can't do it in time!

What if I don't like the stick I have bought?

See our Terms page. Generally, you have 28 days to return anything bought by internet or telephone. However - sticks or other items that are made to your specifications are NON-RETURNABLE. By pre-ordering such an item you agree to this condition. Such an order may be cancelled at any time before work on the order has begun, but a cancellation fee of £20 may be charged if we've lost other work because of it. Once work has begun, you must pay in full for the work. Please understand that each custom-made stick is made by hand - we can not press a button to make another one appear at once! If we make a stick for you then you must pay for it and no refund will be given!

Regarding Carved Animal sticks made to order, it is impossible to get a carving to look exactly like a photograph - though I do my best! The final appearance is limited by my skill, your photos and by the materials used (wood grain, paint etc.) "Artistic licence" must be accepted in that the stick will have an appearance similar to the photograph but will not be identical.

How durable is a painted stick?

Acrylic paints are used because they are totally waterproof once dry. In addition, they are given several coats of clear varnish to give extra protection. Having said that, you cannot expect paint to last forever if it is constantly rubbed by grubby hands. If the stick is to be used frequently then I suggest you wipe it clean of dirt after each trip out - it will only take a few seconds but it is the dirt which is abrasive. Most of my painted sticks are designed to be held under the painted head, so limiting the amount of hand contact.

If the paint becomes worn, will you retouch it for me?

Yes, if it really needs it, but most paint will "age" rather than simply wear out, so it may actually look quite good with a bit of natural wear and tear.

Will my stick break if I use it to beat my dog/wife/pig?

I sincerely hope so!

If my stick breaks can it be repaired?

If anything breaks it is usually the shank about half way down. This is normally caused by misuse - as in the cases above (beating the wife etc.). In normal walking it is possible for the stick to drop down a hole or between rocks and for the user to continue walking for a step or two. Result - the shank will crack and may snap in two. Hazel is very strong and tends to split lengthways rather than straight across. If this happens try to bind the cracked area with sticky tape or string - this emergency repair will often last quite a long time. When you can, bring or send the stick to me for a new shank to be fitted.

If your shank does break you can simply cut off the head or handle with a small saw and post it to me - this is much cheaper than posting the whole stick. Cut it at least 50 mm - 2" - below the joint, having first measured the full length! I can fit a new shank and, in most cases you won't be able to tell it's been repaired. I often re-shank handles made by other stick makers so if you have any old broken sticks it may be a cheaper way of getting a new one! Repair jobs are charged at £15 per hour plus VAT, plus the cost of any materials used. Postage back to you is obviously not included and will be charged extra.

Does a screw-joint weaken a stick?

In simple terms, yes! By cutting the stick and fitting a joint it obviously causes it to behave differently. Downward pressure - as in normal use for walking - appears to make little difference. Sideways pressure, such as hitting something, swiping down nettles, or leaning on the stick at an angle, puts 'unnatural' strains on the joint which can result in the joint itself breaking or the stick around the joint splitting. Putting the stick in the car and piling luggage on it is also very bad - but then you should have unscrewed the parts to make the stick easier to put in the car anyway! Basically you have to weigh up the options - do you want a stick that is long and difficult to take on a journey but is slightly stronger than a jointed stick - or would the joint make the stick far more 'user friendly' and so outweigh the slight weakness?

Can I buy at trade price?

There is no "trade price" apart from some items on the DIY pages which we buy in and can get discount ourselves if we buy in larger numbers. You'll find any discounted prices when you try to order multiples of items (often ten or more). We can't make sticks for the trade, sorry.

I want to make my own sticks - when should I cut natural shanks? What type of wood should I use?

These and lots of other questions are answered on my stickmakers page

Email